I was involved as a mediator in a 5 party mediation which involved issues affecting the roof of a building. The issue was that part of the building could fail and there was a minor percentage risk that members of the public could be injured. The matter settled after a 2-day mediation with substantial costs savings but more importantly, cost-effective improvements that prevented the risk of injury. One aspect of the mediation was gaining the confidence and trust of the parties and to engage with 5 separately represented parties at the mediation was a challenge.
The main objective was to ensure that the parties involved trusted the mediator and remained engaged throughout the process, which in turn enabled the matter to be resolved.
In all mediations, it is important to gain empathy and trust but more importantly to keep the parties engaged in achieving resolution.